Critical Thinking Skills
Critical thinking is the ability to analyze information objectively, evaluate different perspectives, and make reasoned, logical decisions. It involves questioning assumptions, recognizing biases (including your own), identifying patterns, and solving problems effectively.
Critical thinking is an essential leadership skill that every supervisor needs, but it would be a false assumption to believe this skill comes automatically with a promotion. Rather, it is a skill that needs to be developed.
Critical thinking helps supervisors make sound decisions that begin with assessing situations, weighing options, and making informed choices that benefit those they supervise and the organization. It helps them solve problems more effectively than knee-jerk reactions or making decisions based on an emotional response. Supervisors should attempt to identify root causes, think through solutions, and implement effective strategies to resolve workplace challenges.
Critical thinking can also improve a supervisor’s overall communication skills by helping them articulate their thoughts clearly, provide constructive feedback, and engage in meaningful discussions. This can also help them manage conflicts more effectively by understanding different viewpoints and evaluating facts objectively to mediate disputes and maintain a positive work environment. Critical thinking can even help supervisors adapt to change, and navigate uncertainty, assess risks, and make agile decisions in a fast-changing workplace.
Supervisors can develop their critical thinking skills through intentional practice and mindset shifts. Here are some effective ways to strengthen critical thinking:
Be curious, ask questions, and challenge assumptions: Actively seek information and ask clarifying questions to fully understand a situation. Encourage curiosity by asking "Why?" and "What if?" to explore different perspectives (and understand that some of those who you question may be unaccustomed to being asked “why?”). Avoid making decisions based on assumptions, seek evidence and verify facts.
Gather and analyze information: Use data and feedback to make informed decisions rather than relying on gut feelings. Consider multiple sources of information (even from your newest employees) before drawing conclusions.
Practice active listening: Listen carefully to employees, peers, and leaders to fully understand issues before responding. Ask clarifying questions to ensure comprehension and avoid misinterpretations.
Evaluate consequences and alternatives: Weigh the pros and cons of each option before making a decision. Consider both short-term and long-term impacts on those you supervise and the organization.
Develop problem-solving skills: Break problems down into smaller, manageable parts. Learn to identify underlying issues.
Encourage diverse perspectives: Engage with employees who have different viewpoints to broaden your thinking. Create an open environment where employees feel comfortable sharing ideas. Value their input.
Reflect and learn from experience: After making a decision, assess the outcomes to identify what worked and what didn’t.
Strengthen emotional intelligence: Recognize and manage emotions to prevent biased decision-making. Stay calm under pressure and approach challenges with a clear, rational mindset (which is sometimes easier said than done).
Take time for thoughtful decision-making: Avoid rushing into decisions—take a step back and consider all factors. Few of the situations you face (even in law enforcement) will be true emergencies requiring split-second decisions. When possible, sleep on big decisions to allow for deeper reflection. As a minimum, don’t make critical decisions when you are feeling rushed right before lunch.
Engage in continuous learning: Read books, attend workshops, and take courses on critical thinking and problem-solving. Participate in discussions, debates, or case studies to sharpen analytical skills.
TIP: Critical thinking is a foundational leadership skill that should be continually developed. The ability to analyze information objectively, evaluate different perspectives, and make reasoned, logical decisions is essential to your success.