THE COMMUNICATION EDGE
Verbal Strategies for Winning on Patrol

Learn to WIN on the street and in the station!

Communication failures influence morale, productivity and safety. Leadership is a function of choice rather than rank, and leadership combined with effective communication skills is essential to every officer’s success. This presentation provides officers with leadership and communication strategies necessary to reduce misunderstanding in the workplace, and reduce confrontations on the street.

Attendees will learn:

· How to deliver exceptional public service

· How pro-active communication can prevent conflict

· How effective communication can make their job easier

· How to diffuse anger

· How to deal with difficult people

· How to handle sarcasm and gossip at work

· How to communicate effectively with coworkers

· How to be more assertive for clearer communications